Privacy Policy
Website: https://peoplehomecare.com.bd
People Home Care Ltd respects the privacy of patients, family members, website visitors, and everyone who contacts us. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, make an enquiry, or use our care services.
1. Scope of This Policy
This policy applies to information collected through our website, service booking forms, telephone conversations, messages, and care arrangements.
It covers our nursing home care, hospital nursing care, postoperative care, stroke and paralysis care, bedridden patient care, elderly nursing care, newborn and pediatric nursing care, pregnancy and postnatal care, diabetes and chronic disease care, wound dressing, injection and IV fluid services, palliative and end-of-life care, and emergency and on-call nursing care.
2. Information We Collect
Depending on your enquiry or care requirements, we may collect:
Contact information: Your name, telephone number, email address, and service address.
Patient information: Name, age, relevant health conditions, care needs, mobility requirements, allergies, prescriptions, and medical instructions.
Representative details: Contact information for parents, guardians, authorized family members, and emergency contacts.
Service records: Booking details, care schedules, nursing notes, communications, feedback, and complaints.
Payment information: Billing details, payment status, and transaction references.
Website information: IP address, browser type, device details, pages visited, and technical logs generated by website systems.
We collect information relevant to the purpose explained to you. Please avoid sending medical records or identification documents unless they are needed for your care arrangements.
3. How We Collect Information
We may receive information directly from you or from someone authorized to act on your behalf.
With appropriate permission or another lawful basis, we may also receive relevant information from treating healthcare professionals, hospitals, or members of your care team.
When you provide another person’s information, please ensure that you have the authority to share it.
4. How We Use Information
We use personal information to:
Respond to enquiries and explain our services.
Assess care requirements and arrange suitable nursing support.
Coordinate visits, schedules, and communication with patients and families.
Follow prescribed care instructions and maintain relevant care records.
Process payments and maintain billing records.
Respond to feedback, complaints, and privacy requests.
Maintain website functionality and protect against misuse.
Meet applicable legal and recordkeeping obligations.
We do not use patient health information for advertising or unrelated purposes without separate, appropriate permission.
5. Consent and Patient Confidentiality
We explain the purpose of collecting personal information and obtain consent where required. Where another lawful basis applies, we process information only within that basis.
Simply visiting our website does not constitute consent to collect or use your medical information.
Access to patient information is limited to people who need it for authorized care, administration, or another permitted purpose. Being a relative does not automatically entitle someone to access a patient’s confidential records.
You may withdraw consent by contacting us. We will explain how withdrawal affects any ongoing services and whether particular records must still be retained.
6. Children and Authorized Representatives
For newborn and pediatric care, we obtain and verify permission from a parent or legal guardian where required.
For patients who need someone to act on their behalf, we take appropriate steps to confirm the representative’s authority. We respect the patient’s own wishes and participation wherever possible.
Children’s information is used for care and related administration, rather than promotional activities.
7. When We Share Information
We do not sell personal information.
Where necessary and permitted, we may share relevant information with:
Assigned nurses and authorized care personnel.
Treating doctors, hospitals, or other professionals involved in care.
Family members or representatives authorized to receive information.
Service providers supporting website hosting, communications, record storage, or payment processing.
Authorities where disclosure is legally required.
Emergency responders where disclosure is necessary and lawfully permitted.
We limit disclosures to information needed for the specific purpose and require appropriate confidentiality and security arrangements from providers handling information on our behalf.
8. Cookies and Website Tracking
Our website may use essential cookies to support its operation. If we use optional analytics or advertising cookies, we will explain their purposes and provide consent choices where required.
Cookies and tracking tools currently used: [Insert verified details, or state that no optional tracking tools are used.]
You can also manage cookies through your browser settings. Disabling essential cookies may affect some website features.
9. Messages, Photographs, and Testimonials
If you contact us through email, messaging apps, or social media, the platform may also process information under its own privacy policy. Please share only information necessary for your enquiry.
We obtain separate permission before publishing identifiable patient photographs, videos, testimonials, or care stories. Refusing promotional permission does not affect access to our care services.
10. Information Security
We use appropriate organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
These measures include access restrictions, confidentiality requirements, and safeguards appropriate to the records and systems involved. No storage or transmission method can guarantee absolute security.
If a personal information breach occurs, we will assess it, take appropriate corrective action, and make notifications where required by applicable law.
11. Retention of Information
We retain information only for as long as necessary for its stated purpose, including care continuity, billing, complaint handling, and applicable legal requirements.
When information is no longer needed, we securely delete, dispose of, or anonymize it, subject to applicable requirements.
12. Storage and International Transfers
If a provider processes information outside Bangladesh, we assess the arrangement and apply the safeguards, permissions, and restrictions required by applicable law.
13. Your Privacy Requests
Subject to applicable law, you may request access to your information, correction of inaccurate details, deletion of information, withdrawal of consent, or other available privacy protections.
We may need to verify your identity or authority before responding. Where we cannot fulfil a request completely, we will explain the reason, including any applicable recordkeeping obligation.
To make a request or raise a privacy complaint, contact us using the details below.
14. Policy Updates
We may update this policy when our services, systems, or privacy practices change. The current version will appear on this page with its effective date. Where required, we will notify you of material changes and obtain fresh consent.
